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If you don't know where to find your purchase code, please check this topic : https://help.massivedynamic.co/hc/en-us/articles/226565347-Where-Is-My-Purchase-Code-

Please explain your request in details. If you have an issue with our theme, please mention 1) what is the device you are using 2) which OS you are using 3) which browser and what version you are using.

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Don't worry, only support agents can see your information. Please send us 1) Website Login URL 2) WordPress admin username and password. FTP information is not a must, but can give us the chance to help you faster.

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